Refund policy

Return & Refund Policy

At PÓAR® Wear, we want you to love your purchase. If you are not completely satisfied, we accept returns under the following conditions.

Return Window

Returns must be requested within 30 days of delivery.

Eligibility

To qualify for a return:

  • Item must be unused and in original condition

  • Item must be in original packaging

  • Proof of purchase is required

Personalized or custom items are non-returnable unless defective.

U.S. Orders

  • Customers are responsible for return shipping costs.

  • Original shipping fees are non-refundable unless the item is defective or incorrect.

International Orders

We accept international returns; however:

  • Customers are responsible for all return shipping costs.

  • Any customs duties, taxes, or import fees are non-refundable.

  • We do not provide prepaid international return labels.

How to Start a Return

Email: contact@poarwear.com
Include your order number and reason for return.

We will provide return instructions.

Refunds

Once the returned item is received and inspected:

  • Refunds are issued to the original payment method

  • Processing time: 5–10 business days

  • Original shipping fees are non-refundable unless the item was defective or incorrect

Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact us within 5 days of delivery with photos. We will replace it or issue a full refund at no additional cost.